How do I return an item?
Prior to returning any merchandise, you must contact our customer service department to receive a Return Merchandise Authorization Number (RMA#). Orders returned without RMA # may experience delays in processing.
If you would like to return merchandise for any other reason than items being damaged or incorrect, a restocking charge of 25% may apply to any items returned within 30 days. Items returned after 30 days may be subject to a 30% restocking charge, and are accepted at our discretion. If items are not returned in resalable condition, the cost to refurbish will be deducted from the credit.
IMPORTANT: When returning products, be sure to send them back pre-paid, insured, and save your shipper's tracking numbers. Without your tracking numbers, it will be difficult to prove that your return arrived at our factory.