All about our return and refund policy
Prior to returning any merchandise, you must contact our customer service department to receive a Return Merchandise Authorization Number (RMA#). Orders returned without RMA # may experience delays in processing.
If you would like to return merchandise for any other reason than items being damaged or incorrect, a restocking charge of 25% may apply to any items returned within 30 days. Items returned after 30 days may be subject to a 30% restocking charge, and are accepted at our discretion. If items are not returned in resalable condition, the cost to refurbish will be deducted from the credit.
IMPORTANT: When returning products, be sure to send them back pre-paid, insured, and save your shipper's tracking numbers. Without your tracking numbers, it will be difficult to prove that your return arrived at our factory.
What to do if your shipment arrives damaged?
If you have received an incorrect or damaged product, we will replace that item at our expense. We will also arrange a pickup for your damaged / incorrect merchandise. Before signing for any delivery, be sure to inspect the packages for any sign of damage. If the boxes appear to have been damaged in transit, be sure to note this on the delivery receipt before signing for the delivery. Then, contact Stanchion World customer service department so we can follow and resolve the issue.
For all other questions and concerns feel free to contact us at firstname.lastname@example.org or call: 800-801-7691