Search



Return to Help Index
Shipping and Returns
How much is my shipping?
  Due to complexity of our products and different warehouse locations, freight charges cannot be automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page. When shipping cost is determined you will be notified with total cost of your order.
How do I return an item?
  Returns:

Prior to returning any merchandise, you must contact our customer service department to receive a Return Merchandise Authorization Number (RMA#). Orders returned without RMA # may experience delays in processing.

If you would like to return merchandise for any other reason than items being damaged or incorrect, a restocking charge of 25% may apply to any items returned within 30 days. Items returned after 30 days may be subject to a 30% restocking charge, and are accepted at our discretion. If items are not returned in resalable condition, the cost to refurbish will be deducted from the credit.

IMPORTANT: When returning products, be sure to send them back pre-paid, insured, and save your shipper's tracking numbers. Without your tracking numbers, it will be difficult to prove that your return arrived at our factory.